Terms
Please review our Terms & Conditions to understand the policies that govern our travel services and ensure a seamless booking experience.
Terms of Service
Please read these terms of service carefully before using our services
1. Acceptance of Terms
By engaging the services of Epic Business Tours & Travel, you agree to be bound by these Terms & Conditions.
These terms apply to all clients, travelers, website users, and any person making a booking or using our travel-related services.
2. About Epic Business Tours & Travel
Epic Business Tours & Travel is a travel company specializing in international business travel, leisure travel, and travel management services. Our services include, but are not limited to:
- International Business Tours
- Leisure and Holiday Packages
- Group and Private Tours
- Trade Fair and Exhibition Tours
- Business Networking Trips
- Visa Application & Travel Documentation Assistance
- Flight Reservations
- Hotel Bookings
- Airport Transfers
- Travel Consultation
- Corporate Travel Services
- Tour Planning and Travel Logistics
Our destinations include, but are not limited to:
- China
- Dubai (UAE)
- Singapore
- Malaysia
- Turkey
- South Africa
We continually expand our destinations based on client needs and international travel opportunities.
3. Booking & Reservations
A booking shall only be considered confirmed after:
- The required booking information has been submitted
- The agreed deposit or full payment has been received.
- Epic Business Tours & Travel has issued a written booking confirmation.
Important Notice
Package prices and availability remain subject to change until a booking has been officially confirmed. Clients are advised to carefully review all booking details before confirming their reservation.
4. Payments
Payments shall be made using the payment methods approved by Epic Business Tours & Travel.
Depending on the selected package, clients may be required to pay either
- A booking deposit; or
- Full payment before travel.
The balance must be cleared within the payment timelines communicated by Epic Business Tours & Travel.
Failure to complete payment within the agreed timelines may result in cancellation of the booking. Any non-refundable costs already incurred on behalf of the client may still be payable.
All quoted prices are subject to change before booking confirmation due to circumstances beyond our control, including airline fare adjustments, government taxes, exchange rate fluctuations, fuel surcharges, or changes imposed by third-party service providers.
5. Passport, Visa & Travel Documents
Every traveler is responsible for ensuring they possess a valid passport that meets the validity requirements of their intended destination.
Unless otherwise stated for a specific travel package, Epic Business Tours & Travel will assist clients with the processing of the appropriate visa and all other required travel documents necessary for the trip. Clients are required to provide accurate information and all requested supporting documents within the timelines provided to facilitate the application process.
While we strive to ensure a smooth application process, visa approval remains solely at the discretion of the respective embassy or immigration authority. Epic Business Tours & Travel cannot guarantee visa approval and shall not be held liable for visa refusals, processing delays, or immigration decisions made by government authorities.
Clients are responsible for ensuring that all information and supporting documents submitted for visa and travel document applications are complete, accurate, and genuine. Any losses resulting from inaccurate, incomplete, or fraudulent information provided by the client shall be the client's responsibility.
Additional travel requirements imposed by airlines, immigration authorities, or destination countries, including health declarations, vaccination certificates, or entry permits, must also be complied with where applicable.
6. Travel Insurance
Epic Business Tours & Travel strongly recommends that every traveler obtains comprehensive travel insurance before departure.
Travel insurance should, where possible, cover:
- Medical emergencies
- Emergency medical evacuation
- Trip cancellation or interruption
- Flight delays
- Lost or delayed baggage
- Personal accidents
- Loss of personal belongings
Epic Business Tours & Travel shall not be responsible for losses or expenses that could reasonably have been covered by travel insurance.
7. Cancellations & Refunds
All cancellation requests must be submitted in writing.
Refund eligibility will depend on the cancellation policies of airlines, hotels, embassies, transport providers, exhibition organizers, and other third-party service providers.
Administrative charges and any costs already incurred on behalf of the client may be deducted from any refundable amount.
The following services may be non-refundable:
Where Epic Business Tours & Travel cancels a trip due to operational reasons, clients will be offered an alternative travel date or a refund for refundable services after deducting any unavoidable third-party costs already incurred.
8. Changes to Bookings
Any request to change travel dates, destinations, traveler names, or tour packages must be submitted in writing.
Changes are subject to availability and may attract additional charges imposed by airlines, hotels, embassies, or other service providers.
Epic Business Tours & Travel cannot guarantee that requested changes will be possible.
9. Pricing
All package prices are based on costs available at the time of quotation.
Prices may change before booking confirmation due to:
- Airline fare adjustments
- Currency exchange fluctuations
- Government taxes
- Fuel surcharges
- Hotel rate changes
- Visa fee revisions
- Other supplier price adjustments
Once a booking has been confirmed and paid for, price changes will only apply where they result from mandatory adjustments imposed by third-party providers or government authorities.
10. Flight Schedules
Flight schedules are determined by the respective airlines.
Epic Business Tours & Travel is not responsible for:
- Flight delays
- Flight cancellations
- Missed connections
- Airline schedule changes
- Baggage delays or loss
- Operational decisions made by airlines
Where possible, we will assist clients in resolving travel disruptions; however, such assistance does not create liability on the part of Epic Business Tours & Travel.
11. Accommodation
Accommodation is arranged according to the package booked.
Room allocation, hotel policies, and hotel services remain under the management of the respective accommodation provider.
Requests such as adjoining rooms, early check-in, late check-out, or preferred room locations cannot be guaranteed.
12. Tour Itineraries
Epic Business Tours & Travel carefully designs all travel itineraries to provide clients with the best possible experience.
However, itineraries may be modified where necessary due to:
- Flight schedule changes
- Weather conditions
- Government regulations
- Safety concerns
- Local events
- Operational requirements
- Circumstances beyond our control
Where changes become necessary, suitable alternatives will be arranged whenever reasonably possible.
13. Business Tours & Vacation Packages
Epic Business Tours & Travel organizes both business tours and vacation packages to destinations around the world.
Our business tours are designed to introduce participants to international markets, manufacturers, suppliers, trade fairs, exhibitions, and networking opportunities that support business growth.
Our vacation packages are carefully planned to provide enjoyable travel experiences through guided tours, sightseeing, cultural experiences, shopping, and leisure activities.
While Epic Business Tours & Travel strives to deliver exceptional travel experiences, we do not guarantee:
Clients remain responsible for conducting their own due diligence before entering into business agreements or making purchasing or investment decisions during any tour.
14. Traveller Responsibilities
Every traveler agrees to:
- Respect the laws of each destination visited.
- Follow instructions issued by tour leaders and guides.
- Treat fellow travelers respectfully.
- Arrive punctually for scheduled activities.
- Respect hotels, transport providers, and public property.
- Take reasonable care of personal belongings.
Epic Business Tours & Travel reserves the right to remove any traveler whose conduct threatens the safety, enjoyment, or wellbeing of others. Such removal may occur without refund.
15. Health & Medical Conditions
Travelers are responsible for ensuring they are medically fit to travel.
Clients should disclose any medical conditions, allergies, disabilities, or dietary requirements that may affect their travel arrangements before departure.
Epic Business Tours & Travel shall not be liable for medical complications arising during travel.
16. Limitation of Liability
Epic Business Tours & Travel acts as a travel organizer and facilitator.
Many services, including flights, accommodation, transport, exhibitions, sightseeing activities, and visa processing, are provided by independent third-party suppliers.
Epic Business Tours & Travel shall not be liable for losses arising from:
- Airline delays or cancellations
- Visa refusals
- Immigration decisions
- Weather conditions
- Political instability
- Natural disasters
- Pandemics
- Theft
- Personal injury
- Force majeure events
- Acts or omissions of third-party service providers
Our liability shall be limited to the travel services directly arranged by Epic Business Tours & Travel.
17. Intellectual Property
All website content, brochures, travel itineraries, photographs, videos, graphics, logos, branding materials, and written publications remain the intellectual property of Epic Business Tours & Travel unless otherwise stated.
No material may be copied, reproduced, distributed, or used without prior written permission.
18. Privacy
Epic Business Tours & Travel respects your privacy.
Personal information collected during bookings is used solely for:
- Travel planning
- Visa processing
- Flight reservations
- Hotel bookings
- Customer support
- Compliance with legal requirements
We do not sell or unlawfully disclose client information to third parties.
19. Force Majeure
Epic Business Tours & Travel shall not be liable for delays, cancellations, or disruptions resulting from circumstances beyond our reasonable control, including:
- Natural disasters
- Pandemics or epidemics
- Government travel restrictions
- Political unrest
- Civil disturbances
- Terrorism
- Border closures
- Airline strikes
- Other force majeure events
20. Website Use
Users of our website agree not to:
- Copy or reproduce website content without authorization.
- Attempt unauthorized access to our systems.
- Upload malicious software.
- Use the website for unlawful purposes.
- Provide false or misleading booking information
21. Changes to These Terms
Epic Business Tours & Travel reserves the right to amend these Terms & Conditions at any time.
Updated versions shall become effective immediately upon publication on our website.
22. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Kenya.
Any disputes arising from these Terms & Conditions shall be subject to the exclusive jurisdiction of the Kenyan courts.
Questions About Terms?
If you have any questions about these Terms, please contact us.
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